Webhook Responses

Trigger selection

Use Integrating with Sela to choose between call-level, terminal, DNC, and reengagement updates. The full supported trigger enum is available in the Create a Webhook Subscription endpoint documentation.

Configuration

Webhooks created through the API send payloads in the format below. A subscription can include static string-valued HTTP headers, such as an API key or bearer token. Header values are encrypted at rest and are never returned by the API. OAuth2 authentication is also supported, but its credentials must currently be configured and attached to the webhook by the Sela team. Contact support@trysela.com for OAuth2 or customized payload requirements.

Sample Payload

The exact fields depend on the trigger, lead configuration, and whether recent chat details are enabled.

{
    "id": 28013,
    "email": "first_name@trysela.com",
    "phone_number": "+18042221111",
    "metadata": {
        "phone_number": "+18042221111",
        "email": "first_name@trysela.com",
        "first_name": "First",
        "last_name": "Name",
        "timezone": "America/Los_Angeles",
        "created_at": "02/28/2025 15:09",
        "property_address": "123 Main St",
        "property_city": "San Francisco",
        "property_state": "California",
        "property_zip": "94101",
        "address": "456 2nd St",
        "city": "Los Angeles",
        "state": "California",
        "zip": "90001",
        "lead_source": "USDALoans.com",
        "external_id": "id_in_your_crm_123"
    },
    "modified_time": "2026-01-05T11:30:20.764434-08:00",
    "created_time": "2026-01-03T11:51:40.950747-08:00",
    "status": "OPEN",
    "status_reason": null,
    "lead_type": 1234,
    "next_call_time": "2026-01-05T21:59:01+00:00",
    "next_call_time_reason": "NEXT_AVAILABLE_SLOT",
    "external_id": "id_in_your_crm_123",
    "us_state": "CA",
    "lead_source": "USDALoans.com",
    "received_time": "2026-01-03T11:51:40.943339-08:00",
    "reengagements_count": 0,
    "last_reengagement_time": null,
    "call_schedule_start_time": null,
    "sms_dnc": null,
    "call_dnc": null,
    "call_count": 5,
    "last_chat": {
        "id": 4357837,
        "start_time": "2026-01-06T23:54:22.857000+00:00",
        "end_time": "2026-01-06T23:54:33.899000+00:00",
        "created_time": "2026-01-06T23:53:49.512728+00:00",
        "call_created_time": "2026-01-06T23:53:49.651000+00:00",
        "call_initiated_time": "2026-01-06T23:53:49.704000+00:00",
        "call_ringing_started_time": "2026-01-06T23:53:51.033000+00:00",
        "summary": "The user attempted to reach a borrower but was informed that the borrower is not available and was prompted to leave a message.",
        "voicemail_status": "WENT_TO_VOICEMAIL",
        "disconnection_reason": "agent_hangup",
        "call_direction": "OUTBOUND",
        "call_outcome": "WENT_TO_VOICEMAIL",
        "is_contact": false,
        "agent_nr": "+18042221112"
    },
    "webhook_trigger": "CALL_COMPLETE"
}

API Documentation

Leads

Call Control

Lead Types

Webhooks

Lead Ingestion

File Ingestion

Webhook Responses

Trigger selection

Configuration

Sample Payload

​Trigger selection

​Configuration

​Sample Payload

Trigger selection

Configuration

Sample Payload