Additional features and integrations are available on demand. Email [email protected] to request new functionality.
Sales Skills
The #1 differentiator of Sela agents is their exceptional sales ability. Our agents can execute core sales skills at a level comparable to top-performing human representatives.- Discovery
- Qualification
- Objection handling
- Personalized pitch
Warm Call Transfer
Sela seamlessly connects customers with loan officers by managing the entire handoff process end-to-end. While gathering information from the customer, Sela simultaneously contacts a loan officer to confirm availability. Once both parties are ready, Sela joins the calls, makes a brief introduction, and then exits. This creates a smoother, more professional experience compared to cold transfers or basic call forwarding.Metadata
Sela supports custom metadata for every lead. The more information you provide, the more personalized and effective our agents’ conversations become. Any fields included in lead creation or update payloads that are not reserved for system use are automatically stored and can be incorporated into Sela’s talk tracks.Scheduling
Automatic callback scheduling
All Sela agents can automatically schedule and place callbacks at a user’s requested date and time. For example, if a user says, “Can you call me back tomorrow?”, the agent will schedule the follow-up and place the call at the appropriate time.Calendar integrations
Our agents can check availability and book meetings using:- Cal.com
- Microsoft Bookings