The lead has been created. This status may also be assigned when Sela receives an
inbound call from a phone number that is not associated with an existing lead.
The lead will be called back for a transfer to a loan officer. This commonly
occurs when the lead completes the talk track and requests a transfer outside
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Sela has stopped outreach to the lead, typically because the contact declined
further engagement or requested no further contact. Channel-specific do-not-contact
preferences are tracked separately from this status.
The lead is closed without full resolution, typically because the contact
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transfer or booking.
A fallback status used only when no other status applies.
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