The lead asked us to stop calling. This is not always a DNC request and includes when the lead is not interested, wrong number, or similar negative outcomes.
The conversation finished, but did not match any other call outcomes.
{"docsConfig":{"theme":"mint","$schema":"https://mintlify.com/docs.json","name":"Sela API","colors":{"primary":"#fd8436","light":"#ffa369","dark":"#fd8436"},"logo":{"light":"https://mintcdn.com/selaai/S7Vx0uHcDLd7UWp_/logo/sela_logo_light.svg?fit=max\u0026auto=format\u0026n=S7Vx0uHcDLd7UWp_\u0026q=85\u0026s=6017477f813eec17b3638d5623f88bab","dark":"https://mintcdn.com/selaai/S7Vx0uHcDLd7UWp_/logo/sela_logo_light.svg?fit=max\u0026auto=format\u0026n=S7Vx0uHcDLd7UWp_\u0026q=85\u0026s=6017477f813eec17b3638d5623f88bab"},"favicon":"https://mintcdn.com/selaai/S7Vx0uHcDLd7UWp_/favicon.svg?fit=max\u0026auto=format\u0026n=S7Vx0uHcDLd7UWp_\u0026q=85\u0026s=5116ff41b80a69e9135ecd753f072f59","api":{"examples":{"prefill":true}},"navbar":{"links":[{"href":"mailto:support@trysela.com","label":"Support"},{"href":"https://trysela.com","label":"Homepage"}],"primary":{"type":"button","label":"To the App","href":"https://app.trysela.com"}},"footer":{"socials":{"linkedin":"https://www.linkedin.com/company/sela-ai"}},"styling":{"latex":false},"navigation":{"pages":[]}},"deployment":{"deploymentMetadataValue":{"subdomain":"selaai","hasAudioNarration":false,"actualSubdomain":"selaai","customDomains":["docs.trysela.com"],"gitSource":{"type":"gitlab","owner":"sela-ai","repo":"docs","deployBranch":"main","contentDirectory":"","isPrivate":true,"projectId":65649618,"mountPath":"","label":""},"entitlements":{},"buildId":"6ae921d9def05aac016e43a9:success","clientVersion":"0.0.4117","searchFilterCounts":[{"language":"default","tag":"API Reference","count":24},{"language":"default","tag":"Leads","count":9},{"language":"default","tag":"Documentation","count":7},{"language":"default","tag":"Get Started","count":7},{"language":"default","tag":"Webhooks","count":6},{"language":"default","tag":"API Documentation","count":2},{"language":"default","tag":"Call Control","count":2},{"language":"default","tag":"Lead Ingestion","count":2},{"language":"default","tag":"Lead Types","count":2},{"language":"default","tag":"File Ingestion","count":1}]},"assistantConfig":{},"basePath":"","hasChatPermissions":false,"hasWebMcpPermissions":false,"toggles":[{"name":"kill-isr","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"custom-rbac-roles","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-mintlify-slack","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"agent-integrations-settings","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"rbac-expansion","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-pr-grouping","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"custom-prefix","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"analytics-v7","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"user-flows-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"no-publish-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-onboarding","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"llms-txt-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving-live","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"stripTemperatureMiddleware","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"support-platform-pylon-zendesk","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"snapshot-serving","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"instant-rollback","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications-server","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"granular-notifications","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automations-fable","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fixed-ai-action-pricing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"automation-resolve-merge-conflict","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"scoped-publishing","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"mintql","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"page-level-analytics","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-version-history-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"billing-page-v2","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"full-page-search","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workspace-projects","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"assistant-v5","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"fork-pr-previews","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"revalidation-jwt","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-sso-scim","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"hobby-abuse-scan","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"dashboard-inbox","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-signup","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-dual-write","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"workos-enabled","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"approve-review-flow","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"editor-metadata","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"sso-setup-deadline-banner","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"turbopuffer-serve","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false},{"name":"live-agents","enabled":true,"variant":{"name":"disabled","enabled":false,"feature_enabled":true},"impressionData":false}],"googleFontsInlined":false},"customCss":[],"page":{"pagePath":"call outcomes","slug":"/call outcomes","pageMetadata":{"title":"Call Outcomes","description":null,"href":"/call outcomes"},"pageType":"default","mdx":{"mdxSource":{"compiledSource":"\"use strict\";const{Fragment:_Fragment,jsx:_jsx,jsxs:_jsxs}=arguments[0];const{useMDXComponents:_provideComponents}=arguments[0];function _createMdxContent(props){const _components={p:`p`,..._provideComponents(),...props.components},{Heading}=_components;if(!Heading)_missingMdxReference(`Heading`,true);return _jsxs(_Fragment,{children:[_jsx(Heading,{level:`3`,id:`unknown`,children:`UNKNOWN`}),`\n`,_jsx(_components.p,{children:`The call didn’t reach a clear result.`}),`\n`,_jsx(Heading,{level:`3`,id:`dial_no_answer`,children:`DIAL_NO_ANSWER`}),`\n`,_jsx(_components.p,{children:`The call rang but the recipient did not answer. This will mostly be calls that did not go to voicemail and were declined.`}),`\n`,_jsx(Heading,{level:`3`,id:`dial_failed`,children:`DIAL_FAILED`}),`\n`,_jsx(_components.p,{children:`The dial failed. Usually due to network issues, or a bad phone number.`}),`\n`,_jsx(Heading,{level:`3`,id:`dial_busy`,children:`DIAL_BUSY`}),`\n`,_jsx(_components.p,{children:`The number was busy.`}),`\n`,_jsx(Heading,{level:`3`,id:`went_to_voicemail`,children:`WENT_TO_VOICEMAIL`}),`\n`,_jsx(_components.p,{children:`The call went to voicemail, but Sela did not leave a message.`}),`\n`,_jsx(Heading,{level:`3`,id:`left_voicemail`,children:`LEFT_VOICEMAIL`}),`\n`,_jsx(_components.p,{children:`Sela reached voicemail and left a message.`}),`\n`,_jsx(Heading,{level:`3`,id:`completed_closed_live_transfer`,children:`COMPLETED_CLOSED_LIVE_TRANSFER`}),`\n`,_jsx(_components.p,{children:`The call was successfully live transferred to a human agent.`}),`\n`,_jsx(Heading,{level:`3`,id:`completed_closed_other`,children:`COMPLETED_CLOSED_OTHER`}),`\n`,_jsx(_components.p,{children:`The lead was marked as closed without transferring, often due to scheduling a meeting on their calendar.`}),`\n`,_jsx(Heading,{level:`3`,id:`completed_stop_calling`,children:`COMPLETED_STOP_CALLING`}),`\n`,_jsx(_components.p,{children:`The lead asked us to stop calling. This is not always a DNC request and includes when the lead is not interested, wrong number, or similar negative outcomes.`}),`\n`,_jsx(Heading,{level:`3`,id:`completed_last_call`,children:`COMPLETED_LAST_CALL`}),`\n`,_jsx(_components.p,{children:`Sela completed the final scheduled call in the campaign.`}),`\n`,_jsx(Heading,{level:`3`,id:`completed`,children:`COMPLETED`}),`\n`,_jsx(_components.p,{children:`The conversation finished, but did not match any other call outcomes.`})]})}function MDXContent(props={}){const{wrapper:MDXLayout}={..._provideComponents(),...props.components};return MDXLayout?_jsx(MDXLayout,{...props,children:_jsx(_createMdxContent,{...props})}):_createMdxContent(props)}return{default:MDXContent};function _missingMdxReference(id,component){throw new Error(`Expected `+(component?`component`:`object`)+\" `\"+id+\"` to be defined: you likely forgot to import, pass, or provide it.\")}","frontmatter":{},"scope":{"config":{},"pageMetadata":{"title":"Call Outcomes","description":null,"href":"/call outcomes"}}},"mdxSourceWithNoJs":null},"mdxExtracts":{"tableOfContents":[{"title":"UNKNOWN","slug":"unknown","depth":3,"children":[]},{"title":"DIAL_NO_ANSWER","slug":"dial_no_answer","depth":3,"children":[]},{"title":"DIAL_FAILED","slug":"dial_failed","depth":3,"children":[]},{"title":"DIAL_BUSY","slug":"dial_busy","depth":3,"children":[]},{"title":"WENT_TO_VOICEMAIL","slug":"went_to_voicemail","depth":3,"children":[]},{"title":"LEFT_VOICEMAIL","slug":"left_voicemail","depth":3,"children":[]},{"title":"COMPLETED_CLOSED_LIVE_TRANSFER","slug":"completed_closed_live_transfer","depth":3,"children":[]},{"title":"COMPLETED_CLOSED_OTHER","slug":"completed_closed_other","depth":3,"children":[]},{"title":"COMPLETED_STOP_CALLING","slug":"completed_stop_calling","depth":3,"children":[]},{"title":"COMPLETED_LAST_CALL","slug":"completed_last_call","depth":3,"children":[]},{"title":"COMPLETED","slug":"completed","depth":3,"children":[]}],"codeExamples":{}},"jsLinks":[],"subdomain":"selaai","siteName":"Sela API","title":"Call Outcomes - Sela API","navMaps":{"firstHrefInVersion":{},"firstHrefInLanguage":{}},"lastModified":"2026-08-21T00:50:22.774Z","originalFileLocation":"call outcomes.mdx"},"headHtml":"\u003cscript data-mint-head>(function(){var d=document.documentElement,p=null;if(!p){try{p=localStorage.getItem(\"isDarkMode\")}catch(e){}if(p==='true')p='dark';else if(p==='false')p='light';if(p!=='light'\u0026\u0026p!=='dark'\u0026\u0026p!=='system')p=\"system\"}var r=p==='system'?(matchMedia(\"(prefers-color-scheme: dark)\").matches?'dark':'light'):p;d.classList.remove(r==='dark'?'light':'dark');d.classList.add(r);d.setAttribute(\"data-theme-preference\",p)})();\u003c/script>\u003cmeta data-mint-head name=\"application-name\" content=\"Sela API\">\u003cmeta data-mint-head name=\"generator\" content=\"Mintlify\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/selaai/OqFh2gFXjnGtEilg/_generated/favicon/android-chrome-192x192.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"apple-touch-icon\" type=\"image/png\" sizes=\"180x180\" href=\"/mintlify-assets/_mintlify/favicons/selaai/OqFh2gFXjnGtEilg/_generated/favicon/apple-touch-icon.png\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/selaai/OqFh2gFXjnGtEilg/_generated/favicon/favicon-16x16.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/selaai/OqFh2gFXjnGtEilg/_generated/favicon/favicon-32x32.png\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/selaai/OqFh2gFXjnGtEilg/_generated/favicon/favicon.ico\" media=\"(prefers-color-scheme: light)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"192x192\" href=\"/mintlify-assets/_mintlify/favicons/selaai/OqFh2gFXjnGtEilg/_generated/favicon-dark/android-chrome-192x192.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"16x16\" href=\"/mintlify-assets/_mintlify/favicons/selaai/OqFh2gFXjnGtEilg/_generated/favicon-dark/favicon-16x16.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"icon\" type=\"image/png\" sizes=\"32x32\" href=\"/mintlify-assets/_mintlify/favicons/selaai/OqFh2gFXjnGtEilg/_generated/favicon-dark/favicon-32x32.png\" media=\"(prefers-color-scheme: dark)\">\u003clink data-mint-head rel=\"shortcut icon\" type=\"image/x-icon\" href=\"/mintlify-assets/_mintlify/favicons/selaai/OqFh2gFXjnGtEilg/_generated/favicon-dark/favicon.ico\" media=\"(prefers-color-scheme: dark)\">\u003cmeta data-mint-head property=\"og:title\" content=\"Call Outcomes - Sela API\">\u003cmeta data-mint-head property=\"og:site_name\" content=\"Sela API\">\u003cmeta data-mint-head property=\"og:url\" content=\"https://docs.trysela.com/call outcomes\">\u003cmeta data-mint-head property=\"og:type\" content=\"website\">\u003cmeta data-mint-head property=\"og:image\" content=\"https://selaai.mintlify.site/_mintlify/api/og/v2?division=Get+Started\u0026amp;title=Call+Outcomes\u0026amp;theme=fdeeb910cb4deead78f8245a\u0026amp;signature=c4f6eab7d60938a9484d18eb34f98ad71da6120b4b562c3820ecdea46dbc30f0\">\u003cmeta data-mint-head property=\"og:image:width\" content=\"1200\">\u003cmeta data-mint-head property=\"og:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"twitter:card\" content=\"summary_large_image\">\u003cmeta data-mint-head name=\"twitter:title\" content=\"Call Outcomes - Sela API\">\u003cmeta data-mint-head name=\"twitter:image\" content=\"https://selaai.mintlify.site/_mintlify/api/og/v2?division=Get+Started\u0026amp;title=Call+Outcomes\u0026amp;theme=fdeeb910cb4deead78f8245a\u0026amp;signature=c4f6eab7d60938a9484d18eb34f98ad71da6120b4b562c3820ecdea46dbc30f0\">\u003cmeta data-mint-head name=\"twitter:image:width\" content=\"1200\">\u003cmeta data-mint-head name=\"twitter:image:height\" content=\"630\">\u003cmeta data-mint-head name=\"msapplication-config\" content=\"/mintlify-assets/_mintlify/favicons/selaai/OqFh2gFXjnGtEilg/_generated/favicon/browserconfig.xml\">\u003cmeta data-mint-head name=\"apple-mobile-web-app-title\" content=\"Sela API\">\u003cmeta data-mint-head name=\"msapplication-TileColor\" content=\"#fd8436\">\u003clink data-mint-head rel=\"canonical\" href=\"https://docs.trysela.com/call outcomes\">\u003clink data-mint-head rel=\"alternate\" type=\"application/xml\" href=\"/sitemap.xml\">\u003clink data-mint-head rel=\"alternate\" type=\"text/markdown\" href=\"/call%20outcomes.md\">\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https://docs.trysela.com/#organization\",\"name\":\"Sela API\",\"url\":\"https://docs.trysela.com\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https://mintcdn.com/selaai/S7Vx0uHcDLd7UWp_/logo/sela_logo_light.svg?fit=max\u0026auto=format\u0026n=S7Vx0uHcDLd7UWp_\u0026q=85\u0026s=6017477f813eec17b3638d5623f88bab\"}},{\"@type\":\"WebSite\",\"@id\":\"https://docs.trysela.com#website\",\"name\":\"Sela API\",\"url\":\"https://docs.trysela.com\",\"publisher\":{\"@id\":\"https://docs.trysela.com/#organization\"}},{\"@type\":\"WebPage\",\"@id\":\"https://docs.trysela.com/call%20outcomes#webpage\",\"url\":\"https://docs.trysela.com/call%20outcomes\",\"name\":\"Call Outcomes\",\"dateModified\":\"2026-08-21T00:50:22.774Z\",\"isPartOf\":{\"@id\":\"https://docs.trysela.com#website\"},\"breadcrumb\":{\"@id\":\"https://docs.trysela.com/call%20outcomes#breadcrumb\"}},{\"@type\":\"BreadcrumbList\",\"@id\":\"https://docs.trysela.com/call%20outcomes#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Get Started\",\"item\":\"https://docs.trysela.com/integrating-with-sela\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Call Outcomes\",\"item\":\"https://docs.trysela.com/call%20outcomes\"}]},{\"@type\":[\"Article\",\"TechArticle\"],\"@id\":\"https://docs.trysela.com/call%20outcomes#article\",\"headline\":\"Call Outcomes\",\"name\":\"Call Outcomes\",\"url\":\"https://docs.trysela.com/call%20outcomes\",\"mainEntityOfPage\":{\"@id\":\"https://docs.trysela.com/call%20outcomes#webpage\"},\"dateModified\":\"2026-08-21T00:50:22.774Z\",\"publisher\":{\"@id\":\"https://docs.trysela.com/#organization\"},\"isPartOf\":{\"@id\":\"https://docs.trysela.com#website\"}}]}\u003c/script>\u003cscript data-mint-head type=\"application/ld+json\">{\"@context\":\"https://schema.org\",\"@type\":\"WebSite\",\"name\":\"Sela API\",\"publisher\":{\"@type\":\"Organization\",\"name\":\"Sela API\"},\"provider\":{\"@type\":\"Organization\",\"name\":\"Mintlify\",\"url\":\"https://mintlify.com\"}}\u003c/script>","agentPointerHref":"/call%20outcomes.md","siteName":"Sela API","nav":{"global":null,"tabs":[{"tab":"Documentation","groups":[{"group":"Get Started","pages":[{"title":"Integrating with Sela","href":"/integrating-with-sela"},{"title":"Features","href":"/features"},{"title":"Lead Statuses","description":null,"href":"/lead statuses"},{"title":"Call Outcomes","href":"/call outcomes"},{"title":"Zapier Integration","description":null,"href":"/zapier integration"},{"title":"Okta Integration","href":"/okta integration"},{"title":"Okta SCIM Provisioning","href":"/scim-provisioning"}]}]},{"tab":"API Reference","pages":[{"title":"API Reference","href":"/api-reference/introduction"}]}]},"basePath":"","title":"Call Outcomes - Sela API","buildId":"dpl_41S5Z2jG9QnfDRwN1KZrLdBwj7DM","deploymentId":"dpl_41S5Z2jG9QnfDRwN1KZrLdBwj7DM","dynamics":[],"chunks":[]}