> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trysela.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Features

> We add new features every week, check back often for updates

<Note> Additional features and integrations are available on demand. Email [support@trysela.com](mailto:support@trysela.com) to request new functionality. </Note>

## Sales Skills

The #1 differentiator of Sela agents is their exceptional sales ability. Our agents can execute core sales skills at a level comparable to top-performing human representatives.

* Discovery
* Qualification
* Objection handling
* Personalized pitch

## Warm Call Transfer

Sela seamlessly connects customers with loan officers by managing the entire handoff process end-to-end. While gathering information from the customer, Sela simultaneously contacts a loan officer to confirm availability. Once both parties are ready, Sela joins the calls, makes a brief introduction, and then exits.

This creates a smoother, more professional experience compared to cold transfers or basic call forwarding.

## Metadata

Sela supports custom metadata for every lead. The more information you provide, the more personalized and effective our agents’ conversations become. Any fields included in lead creation or update payloads that are not reserved for system use are automatically stored and can be incorporated into Sela’s talk tracks.

## Scheduling

### Automatic callback scheduling

All Sela agents can automatically schedule and place callbacks at a user’s requested date and time. For example, if a user says, “Can you call me back tomorrow?”, the agent will schedule the follow-up and place the call at the appropriate time.

### Calendar integrations

Our agents can check availability and book meetings using:

* Cal.com
* Microsoft Bookings

Additional calendars can be supported on request

## Voicemail Detection

Sela can detect voicemail and leave a dynamic, context-aware voicemail message.

***

## Next Steps

Learn more about capabilities and integrations of Sela Agents.

<CardGroup>
  <Card title="Call our AI assistant" icon="phone" href="tel:+13204464456">
    Call Sela at (320) 446-4456 to schedule an onboarding meeting with one of our AI experts.
  </Card>

  <Card title="Read API Docs" icon="square-code" href="/api-reference/introduction">
    Use full API capabilities for a more in-depth integration.
  </Card>
</CardGroup>