> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trysela.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Outcomes

### UNKNOWN

The call didn't reach a clear result.

### DIAL\_NO\_ANSWER

The call rang but the recipient did not answer. This will mostly be calls that did not go to voicemail and were declined.

### DIAL\_FAILED

The dial failed. Usually due to network issues, or a bad phone number.

### DIAL\_BUSY

The number was busy.

### WENT\_TO\_VOICEMAIL

The call went to voicemail, but Sela did not leave a message.

### LEFT\_VOICEMAIL

Sela reached voicemail and left a message.

### COMPLETED\_CLOSED\_LIVE\_TRANSFER

The call was successfully live transferred to a human agent.

### COMPLETED\_CLOSED\_OTHER

The lead was marked as closed without transferring, often due to scheduling a meeting on their calendar.

### COMPLETED\_STOP\_CALLING

The lead asked us to stop calling. This is not always a DNC request and includes when the lead is not interested, wrong number, or similar negative outcomes.

### COMPLETED\_LAST\_CALL

Sela completed the final scheduled call in the campaign.

### COMPLETED

The conversation finished, but did not match any other call outcomes.