> ## Documentation Index > Fetch the complete documentation index at: https://docs.trysela.com/llms.txt > Use this file to discover all available pages before exploring further. # Create a Lead > Creates a lead for the authenticated API user. `phone_number` is required; `email`, `lead_type`, `external_id`, and `metadata` are optional. Use `GET /api/lead-types/` to discover available lead type IDs and their public metadata fields. Unknown top-level fields are preserved in `metadata`, which lets customer-specific values be used by the agent. If reengagement is configured and the payload matches an eligible existing lead, that lead is reengaged and returned with a 200 response instead of creating a duplicate. ## OpenAPI ````yaml /Sela_API.yaml post /api/leads/ openapi: 3.0.3 info: title: Sela API version: 1.0.2 description: >- Create and manage leads, configure outbound webhook subscriptions, and use customer-specific lead ingestion workflows. Unless an endpoint says otherwise, authenticate with `Authorization: Token `. servers: - url: https://api.trysela.com/ description: Production API security: [] tags: - name: Leads description: Create, retrieve, update, and schedule customer leads. - name: Call Control description: Pause or resume outbound calling for an API user. - name: Lead Types description: >- Discover lead categories and the public metadata fields accepted for each one. - name: Webhooks description: >- Manage subscriptions that deliver lead and call events to customer systems. - name: Lead Ingestion description: >- Submit provider-specific lead payloads through ingestion URLs configured by Sela. - name: File Ingestion description: Request temporary upload URLs for configured CSV ingestion sources. paths: /api/leads/: post: tags: - Leads summary: Create a Lead description: >- Creates a lead for the authenticated API user. `phone_number` is required; `email`, `lead_type`, `external_id`, and `metadata` are optional. Use `GET /api/lead-types/` to discover available lead type IDs and their public metadata fields. Unknown top-level fields are preserved in `metadata`, which lets customer-specific values be used by the agent. If reengagement is configured and the payload matches an eligible existing lead, that lead is reengaged and returned with a 200 response instead of creating a duplicate. operationId: leads_create requestBody: content: application/json: schema: $ref: '#/components/schemas/CreateLeadRequestRequest' examples: GenericLead: value: email: first_name@trysela.com phone_number: '+18042221111' metadata: first_name: First last_name: Name timezone: America/Los_Angeles property_address: 123 Main St property_city: San Francisco property_state: California property_zip: '94101' address: 456 2nd St city: Los Angeles state: California zip: '90001' external_id: id_in_your_crm_123 lead_source: USDALoans.com lead_type: 123 representative: 456 us_state: CA summary: Generic lead description: Example lead with detailed metadata. RefinanceLead: value: email: first_name@trysela.com phone_number: '+18042221111' metadata: first_name: First last_name: Name timezone: America/Los_Angeles property_address: 123 Main St property_city: San Francisco property_state: California property_zip: '94101' address: 456 2nd St city: Los Angeles state: California zip: '90001' property_value: 725000 property_type: single_family occupancy_type: primary_residence funded_date: '2021-06-15' loan_type: conventional loan_program: 30-year fixed loan_rate: 7.1 ltv: 62 va_indicator: false fha_indicator: false loan_amount: 450000 loan_purpose: refinance loan_close_timeframe: 30-45 days preferred_loan_product: 30-year fixed external_id: id_in_your_crm_123 lead_source: USDALoans.com lead_type: 123 representative: 456 us_state: CA summary: Refinance lead description: Example lead for a mortgage refinance use case. HomePurchaseLead: value: email: first_name@trysela.com phone_number: '+18042221111' metadata: first_name: First last_name: Name timezone: America/Los_Angeles property_address: 123 Main St property_city: San Francisco property_state: California property_zip: '94101' address: 456 2nd St city: Los Angeles state: California zip: '90001' moving_timeframe: 3-6 months is_first_time_buyer: false desired_loan_amount: 650000 property_picked_out: true is_working_with_agent: true external_id: id_in_your_crm_123 lead_source: USDALoans.com lead_type: 123 representative: 456 us_state: CA summary: Home purchase lead description: Example lead for a new home purchase use case. HomeEquityLead: value: email: first_name@trysela.com phone_number: '+18042221111' metadata: first_name: First last_name: Name timezone: America/Los_Angeles property_address: 123 Main St property_city: San Francisco property_state: California property_zip: '94101' address: 456 2nd St city: Los Angeles state: California zip: '90001' property_value: 540000 property_type: single_family occupancy_type: primary_residence funded_date: '2020-09-10' loan_type: conventional loan_program: HELOC loan_rate: 6.8 ltv: 57 va_indicator: false fha_indicator: false loan_amount: 310000 loan_purpose: home_equity loan_close_timeframe: 30-45 days preferred_loan_product: HELOC external_id: id_in_your_crm_123 lead_source: USDALoans.com lead_type: 123 representative: 456 us_state: CA summary: Home equity lead description: Example lead for a home equity use case. application/x-www-form-urlencoded: schema: $ref: '#/components/schemas/CreateLeadRequestRequest' multipart/form-data: schema: $ref: '#/components/schemas/CreateLeadRequestRequest' required: true responses: '200': content: application/json: schema: $ref: '#/components/schemas/PartialLead' examples: LeadReengaged: value: id: 28013 email: first_name@trysela.com phone_number: '+18042221111' metadata: phone_number: '+18042221111' email: first_name@trysela.com first_name: First last_name: Name timezone: America/Los_Angeles created_at: 02/28/2025 15:09 property_address: 123 Main St property_city: San Francisco property_state: California property_zip: '94101' address: 456 2nd St city: Los Angeles state: California zip: '90001' lead_source: USDALoans.com external_id: id_in_your_crm_123 modified_time: '2025-02-28T15:09:03.139554-08:00' created_time: '2025-02-28T15:09:03.122515-08:00' status: OPEN status_reason: null lead_source: USDALoans.com lead_type: 123 representative: 456 next_call_time: '2025-02-28T15:09:03.122515-08:00' next_call_time_reason: FIRST_CALL external_id: id_in_your_crm_123 us_state: CA received_time: '2025-02-28T15:09:03.122515-08:00' reengagements_count: 1 last_reengagement_time: null call_schedule_start_time: null sms_dnc: false call_dnc: false summary: Lead reengaged description: An eligible existing lead was reengaged. '201': content: application/json: schema: $ref: '#/components/schemas/PartialLead' examples: LeadCreated: value: id: 28013 email: first_name@trysela.com phone_number: '+18042221111' metadata: phone_number: '+18042221111' email: first_name@trysela.com first_name: First last_name: Name timezone: America/Los_Angeles created_at: 02/28/2025 15:09 property_address: 123 Main St property_city: San Francisco property_state: California property_zip: '94101' address: 456 2nd St city: Los Angeles state: California zip: '90001' lead_source: USDALoans.com external_id: id_in_your_crm_123 modified_time: '2025-02-28T15:09:03.139554-08:00' created_time: '2025-02-28T15:09:03.122515-08:00' status: OPEN status_reason: null lead_source: USDALoans.com lead_type: 123 representative: 456 next_call_time: '2025-02-28T15:09:03.122515-08:00' next_call_time_reason: FIRST_CALL external_id: id_in_your_crm_123 us_state: CA received_time: '2025-02-28T15:09:03.122515-08:00' reengagements_count: 0 last_reengagement_time: null call_schedule_start_time: null sms_dnc: false call_dnc: false summary: Lead created description: Lead created successfully. '400': content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' examples: DuplicatePhoneAndEmailAddressPair: value: non_field_errors: - >- The fields email, phone_number, company must make a unique set. summary: Duplicate phone and email address pair InvalidPhoneNumber: value: phone_number: - The phone number entered is not valid. summary: Invalid phone number MissingPhoneNumber: value: phone_number: - This field is required. summary: Missing phone number BlankPhoneNumber: value: phone_number: - This field may not be blank. summary: Blank phone number InvalidEmailAddress: value: email: - Enter a valid email address. summary: Invalid email address description: Bad Request, usually due to email or phone_number issues. '401': content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' examples: InvalidToken: value: detail: Invalid token header. No credentials provided. summary: Invalid Token description: Invalid Token. '429': content: application/json: schema: $ref: '#/components/schemas/DetailErrorResponse' examples: RateLimitExceeded: value: detail: >- Request was throttled. Expected available in 86400 seconds. summary: Rate Limit Exceeded description: Rate limit exceeded. security: - tokenAuth: [] x-codeSamples: - lang: curl label: GenericLead source: |- curl --request POST \ --url https://api.trysela.com/api/leads/ \ --header 'Authorization: Token ' \ --header 'Content-Type: application/json' \ --data '{ "email": "first_name@trysela.com", "phone_number": "+18042221111", "metadata": { "first_name": "First", "last_name": "Name", "timezone": "America/Los_Angeles", "property_address": "123 Main St", "property_city": "San Francisco", "property_state": "California", "property_zip": "94101", "address": "456 2nd St", "city": "Los Angeles", "state": "California", "zip": "90001" }, "external_id": "id_in_your_crm_123", "lead_source": "USDALoans.com", "lead_type": 123, "representative": 456, "us_state": "CA" }' - lang: curl label: RefinanceLead source: |- curl --request POST \ --url https://api.trysela.com/api/leads/ \ --header 'Authorization: Token ' \ --header 'Content-Type: application/json' \ --data '{ "email": "first_name@trysela.com", "phone_number": "+18042221111", "metadata": { "first_name": "First", "last_name": "Name", "timezone": "America/Los_Angeles", "property_address": "123 Main St", "property_city": "San Francisco", "property_state": "California", "property_zip": "94101", "address": "456 2nd St", "city": "Los Angeles", "state": "California", "zip": "90001", "property_value": 725000, "property_type": "single_family", "occupancy_type": "primary_residence", "funded_date": "2021-06-15", "loan_type": "conventional", "loan_program": "30-year fixed", "loan_rate": 7.1, "ltv": 62, "va_indicator": false, "fha_indicator": false, "loan_amount": 450000, "loan_purpose": "refinance", "loan_close_timeframe": "30-45 days", "preferred_loan_product": "30-year fixed" }, "external_id": "id_in_your_crm_123", "lead_source": "USDALoans.com", "lead_type": 123, "representative": 456, "us_state": "CA" }' - lang: curl label: HomePurchaseLead source: |- curl --request POST \ --url https://api.trysela.com/api/leads/ \ --header 'Authorization: Token ' \ --header 'Content-Type: application/json' \ --data '{ "email": "first_name@trysela.com", "phone_number": "+18042221111", "metadata": { "first_name": "First", "last_name": "Name", "timezone": "America/Los_Angeles", "property_address": "123 Main St", "property_city": "San Francisco", "property_state": "California", "property_zip": "94101", "address": "456 2nd St", "city": "Los Angeles", "state": "California", "zip": "90001", "moving_timeframe": "3-6 months", "is_first_time_buyer": false, "desired_loan_amount": 650000, "property_picked_out": true, "is_working_with_agent": true }, "external_id": "id_in_your_crm_123", "lead_source": "USDALoans.com", "lead_type": 123, "representative": 456, "us_state": "CA" }' - lang: curl label: HomeEquityLead source: |- curl --request POST \ --url https://api.trysela.com/api/leads/ \ --header 'Authorization: Token ' \ --header 'Content-Type: application/json' \ --data '{ "email": "first_name@trysela.com", "phone_number": "+18042221111", "metadata": { "first_name": "First", "last_name": "Name", "timezone": "America/Los_Angeles", "property_address": "123 Main St", "property_city": "San Francisco", "property_state": "California", "property_zip": "94101", "address": "456 2nd St", "city": "Los Angeles", "state": "California", "zip": "90001", "property_value": 540000, "property_type": "single_family", "occupancy_type": "primary_residence", "funded_date": "2020-09-10", "loan_type": "conventional", "loan_program": "HELOC", "loan_rate": 6.8, "ltv": 57, "va_indicator": false, "fha_indicator": false, "loan_amount": 310000, "loan_purpose": "home_equity", "loan_close_timeframe": "30-45 days", "preferred_loan_product": "HELOC" }, "external_id": "id_in_your_crm_123", "lead_source": "USDALoans.com", "lead_type": 123, "representative": 456, "us_state": "CA" }' components: schemas: CreateLeadRequestRequest: type: object description: >- Describe fields accepted when creating a lead. This serializer is documentation-only and must not be used for deserialization. ``min_reengagement_days`` is not a ``Lead`` model field and would otherwise reach ``ModelSerializer.create()`` as an unknown keyword argument. properties: email: type: string format: email nullable: true description: The email address of the lead. phone_number: type: string minLength: 1 description: >- The phone number of the lead. Either E.164 or US format. Must have a valid area code. metadata: type: object additionalProperties: true nullable: true description: >- Any additional information associated with the lead as json metadata. Any of the values supplied here can be used by the agent in the talk track. Any additional payload fields that are not part of the standard lead fields will be automatically stored in the metadata upon lead creation or update, so lead metadata can also be sent as additional keys in the payload. Common fields to include in the metadata are `first_name` and `last_name`. status: allOf: - $ref: '#/components/schemas/StatusEnum' description: |- The status of the lead. This is updated automatically. * `UNKNOWN` - Unknown * `NEW` - New * `OPEN` - Open * `CALLBACK_TO_TRANSFER` - Callback to transfer * `CLOSED` - Closed * `CLOSED_INCOMPLETE` - Closed incomplete * `LOST` - Lost * `SCHEDULE_COMPLETED` - Schedule completed * `OUT_OF_TERRITORY` - Out of territory * `BAD_NUMBER` - Bad number * `CANCELLED` - Cancelled lead_type: type: integer nullable: true description: The id of the campaign this lead is a part of. representative: type: integer nullable: true description: The id of the representative assigned to this lead. external_id: type: string nullable: true description: The external id of the lead. This can be your CRM id. maxLength: 255 us_state: nullable: true description: >- The US state of the lead. This is used to determine the timezone of the lead, as well as for compliance with telemarketing regulations. * `AL` - Alabama * `AK` - Alaska * `AS` - American Samoa * `AZ` - Arizona * `AR` - Arkansas * `AA` - Armed Forces Americas * `AE` - Armed Forces Europe * `AP` - Armed Forces Pacific * `CA` - California * `CO` - Colorado * `CT` - Connecticut * `DE` - Delaware * `DC` - District of Columbia * `FL` - Florida * `GA` - Georgia * `GU` - Guam * `HI` - Hawaii * `ID` - Idaho * `IL` - Illinois * `IN` - Indiana * `IA` - Iowa * `KS` - Kansas * `KY` - Kentucky * `LA` - Louisiana * `ME` - Maine * `MD` - Maryland * `MA` - Massachusetts * `MI` - Michigan * `MN` - Minnesota * `MS` - Mississippi * `MO` - Missouri * `MT` - Montana * `NE` - Nebraska * `NV` - Nevada * `NH` - New Hampshire * `NJ` - New Jersey * `NM` - New Mexico * `NY` - New York * `NC` - North Carolina * `ND` - North Dakota * `MP` - Northern Mariana Islands * `OH` - Ohio * `OK` - Oklahoma * `OR` - Oregon * `PA` - Pennsylvania * `PR` - Puerto Rico * `RI` - Rhode Island * `SC` - South Carolina * `SD` - South Dakota * `TN` - Tennessee * `TX` - Texas * `UT` - Utah * `VT` - Vermont * `VI` - Virgin Islands * `VA` - Virginia * `WA` - Washington * `WV` - West Virginia * `WI` - Wisconsin * `WY` - Wyoming oneOf: - $ref: '#/components/schemas/UsStateEnum' - $ref: '#/components/schemas/BlankEnum' - $ref: '#/components/schemas/NullEnum' lead_source: type: string nullable: true description: The source of the lead. This can be used to track the lead provider. maxLength: 255 call_schedule_start_time: type: string format: date-time nullable: true min_reengagement_days: type: integer minimum: 0 nullable: true description: >- Minimum number of days since creation or the last reengagement before a matching existing lead may be reopened. Omit to use the lead type default. required: - phone_number PartialLead: type: object properties: id: type: integer readOnly: true email: type: string format: email nullable: true description: The email address of the lead. phone_number: type: string description: >- The phone number of the lead. Either E.164 or US format. Must have a valid area code. metadata: type: object additionalProperties: true nullable: true description: >- Any additional information associated with the lead as json metadata. Any of the values supplied here can be used by the agent in the talk track. Any additional payload fields that are not part of the standard lead fields will be automatically stored in the metadata upon lead creation or update, so lead metadata can also be sent as additional keys in the payload. Common fields to include in the metadata are `first_name` and `last_name`. modified_time: type: string format: date-time readOnly: true description: The last time this lead was modified. created_time: type: string format: date-time readOnly: true description: The time this lead was created. status: allOf: - $ref: '#/components/schemas/StatusEnum' description: |- The status of the lead. This is updated automatically. * `UNKNOWN` - Unknown * `NEW` - New * `OPEN` - Open * `CALLBACK_TO_TRANSFER` - Callback to transfer * `CLOSED` - Closed * `CLOSED_INCOMPLETE` - Closed incomplete * `LOST` - Lost * `SCHEDULE_COMPLETED` - Schedule completed * `OUT_OF_TERRITORY` - Out of territory * `BAD_NUMBER` - Bad number * `CANCELLED` - Cancelled status_detail: nullable: true description: >- Sub-type of the status outcome (e.g. blind_transfer, warm_transfer, appointment_booked). This is updated automatically. * `blind_transfer` - Blind transfer * `warm_transfer` - Warm transfer * `appointment_booked` - Appointment booked * `live_handoff_unavailable` - Live handoff unavailable * `escalation` - Escalation * `has_call_dnc` - Has call DNC * `tcpa_litigator` - TCPA litigator * `LEAD_ASSIGNED` - Lead assigned * `application_link_sms` - Application link SMS oneOf: - $ref: '#/components/schemas/StatusDetailEnum' - $ref: '#/components/schemas/BlankEnum' - $ref: '#/components/schemas/NullEnum' status_reason: nullable: true description: >- The reason for the current status of the lead. This is updated automatically. * `UNKNOWN` - Unknown * `WEBHOOK` - Webhook * `MANUAL` - Manual * `CHAT` - Chat * `REENGAGEMENT` - Reengagement oneOf: - $ref: '#/components/schemas/StatusReasonEnum' - $ref: '#/components/schemas/BlankEnum' - $ref: '#/components/schemas/NullEnum' lead_type: type: integer nullable: true description: The id of the campaign this lead is a part of. representative: type: integer nullable: true description: The id of the representative assigned to this lead. next_call_time: type: string nullable: true readOnly: true description: The time of the next call scheduled for this lead. next_call_time_reason: type: string nullable: true readOnly: true description: The reasons for the next call scheduled time for this lead. external_id: type: string nullable: true description: The external id of the lead. This can be your CRM id. maxLength: 255 us_state: nullable: true description: >- The US state of the lead. This is used to determine the timezone of the lead, as well as for compliance with telemarketing regulations. * `AL` - Alabama * `AK` - Alaska * `AS` - American Samoa * `AZ` - Arizona * `AR` - Arkansas * `AA` - Armed Forces Americas * `AE` - Armed Forces Europe * `AP` - Armed Forces Pacific * `CA` - California * `CO` - Colorado * `CT` - Connecticut * `DE` - Delaware * `DC` - District of Columbia * `FL` - Florida * `GA` - Georgia * `GU` - Guam * `HI` - Hawaii * `ID` - Idaho * `IL` - Illinois * `IN` - Indiana * `IA` - Iowa * `KS` - Kansas * `KY` - Kentucky * `LA` - Louisiana * `ME` - Maine * `MD` - Maryland * `MA` - Massachusetts * `MI` - Michigan * `MN` - Minnesota * `MS` - Mississippi * `MO` - Missouri * `MT` - Montana * `NE` - Nebraska * `NV` - Nevada * `NH` - New Hampshire * `NJ` - New Jersey * `NM` - New Mexico * `NY` - New York * `NC` - North Carolina * `ND` - North Dakota * `MP` - Northern Mariana Islands * `OH` - Ohio * `OK` - Oklahoma * `OR` - Oregon * `PA` - Pennsylvania * `PR` - Puerto Rico * `RI` - Rhode Island * `SC` - South Carolina * `SD` - South Dakota * `TN` - Tennessee * `TX` - Texas * `UT` - Utah * `VT` - Vermont * `VI` - Virgin Islands * `VA` - Virginia * `WA` - Washington * `WV` - West Virginia * `WI` - Wisconsin * `WY` - Wyoming oneOf: - $ref: '#/components/schemas/UsStateEnum' - $ref: '#/components/schemas/BlankEnum' - $ref: '#/components/schemas/NullEnum' lead_source: type: string nullable: true description: The source of the lead. This can be used to track the lead provider. maxLength: 255 received_time: type: string format: date-time readOnly: true nullable: true description: The time this lead was received by an API call. reengagements_count: type: integer description: The total number of times this lead has been reengaged. readOnly: true last_reengagement_time: type: string format: date-time readOnly: true nullable: true description: The time this lead was last reengaged. call_schedule_start_time: type: string format: date-time nullable: true sms_dnc: type: boolean nullable: true readOnly: true description: >- If True, the lead has been marked as do not contact for the SMS channel (DNC). call_dnc: type: boolean nullable: true readOnly: true description: >- If True, the lead has been marked as do not contact for the call channel (DNC). required: - call_dnc - created_time - id - last_reengagement_time - modified_time - next_call_time - next_call_time_reason - phone_number - received_time - reengagements_count - sms_dnc ErrorResponse: type: object properties: non_field_errors: type: array items: type: string phone_number: type: array items: type: string email: type: array items: type: string detail: type: string leads: type: array items: type: string DetailErrorResponse: type: object description: Document the standard DRF error response. properties: detail: type: string required: - detail StatusEnum: enum: - UNKNOWN - NEW - OPEN - CALLBACK_TO_TRANSFER - CLOSED - CLOSED_INCOMPLETE - LOST - SCHEDULE_COMPLETED - OUT_OF_TERRITORY - BAD_NUMBER - CANCELLED type: string description: |- * `UNKNOWN` - Unknown * `NEW` - New * `OPEN` - Open * `CALLBACK_TO_TRANSFER` - Callback to transfer * `CLOSED` - Closed * `CLOSED_INCOMPLETE` - Closed incomplete * `LOST` - Lost * `SCHEDULE_COMPLETED` - Schedule completed * `OUT_OF_TERRITORY` - Out of territory * `BAD_NUMBER` - Bad number * `CANCELLED` - Cancelled UsStateEnum: enum: - AL - AK - AS - AZ - AR - AA - AE - AP - CA - CO - CT - DE - DC - FL - GA - GU - HI - ID - IL - IN - IA - KS - KY - LA - ME - MD - MA - MI - MN - MS - MO - MT - NE - NV - NH - NJ - NM - NY - NC - ND - MP - OH - OK - OR - PA - PR - RI - SC - SD - TN - TX - UT - VT - VI - VA - WA - WV - WI - WY type: string description: |- * `AL` - Alabama * `AK` - Alaska * `AS` - American Samoa * `AZ` - Arizona * `AR` - Arkansas * `AA` - Armed Forces Americas * `AE` - Armed Forces Europe * `AP` - Armed Forces Pacific * `CA` - California * `CO` - Colorado * `CT` - Connecticut * `DE` - Delaware * `DC` - District of Columbia * `FL` - Florida * `GA` - Georgia * `GU` - Guam * `HI` - Hawaii * `ID` - Idaho * `IL` - Illinois * `IN` - Indiana * `IA` - Iowa * `KS` - Kansas * `KY` - Kentucky * `LA` - Louisiana * `ME` - Maine * `MD` - Maryland * `MA` - Massachusetts * `MI` - Michigan * `MN` - Minnesota * `MS` - Mississippi * `MO` - Missouri * `MT` - Montana * `NE` - Nebraska * `NV` - Nevada * `NH` - New Hampshire * `NJ` - New Jersey * `NM` - New Mexico * `NY` - New York * `NC` - North Carolina * `ND` - North Dakota * `MP` - Northern Mariana Islands * `OH` - Ohio * `OK` - Oklahoma * `OR` - Oregon * `PA` - Pennsylvania * `PR` - Puerto Rico * `RI` - Rhode Island * `SC` - South Carolina * `SD` - South Dakota * `TN` - Tennessee * `TX` - Texas * `UT` - Utah * `VT` - Vermont * `VI` - Virgin Islands * `VA` - Virginia * `WA` - Washington * `WV` - West Virginia * `WI` - Wisconsin * `WY` - Wyoming BlankEnum: enum: - '' NullEnum: enum: - null StatusDetailEnum: enum: - blind_transfer - warm_transfer - appointment_booked - live_handoff_unavailable - escalation - has_call_dnc - tcpa_litigator - LEAD_ASSIGNED - application_link_sms type: string description: |- * `blind_transfer` - Blind transfer * `warm_transfer` - Warm transfer * `appointment_booked` - Appointment booked * `live_handoff_unavailable` - Live handoff unavailable * `escalation` - Escalation * `has_call_dnc` - Has call DNC * `tcpa_litigator` - TCPA litigator * `LEAD_ASSIGNED` - Lead assigned * `application_link_sms` - Application link SMS StatusReasonEnum: enum: - UNKNOWN - WEBHOOK - MANUAL - CHAT - REENGAGEMENT type: string description: |- * `UNKNOWN` - Unknown * `WEBHOOK` - Webhook * `MANUAL` - Manual * `CHAT` - Chat * `REENGAGEMENT` - Reengagement securitySchemes: tokenAuth: type: apiKey in: header name: Authorization description: Token-based authentication with required prefix "Token" ````